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Email : Support@clickbuddy.co.uk
Tel : 07946647729
Bussiness hours : 9 am to 5pm
Monday - Friday
Return Policy
Return/Refund Policy:
At Click For Discount, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward return/refund policy. Please read the following guidelines carefully:
1. Eligibility for Returns:
- You may request a return/refund within 30 days from the date of purchase.
- The item must be unused, undamaged, and in its original packaging.
- Personalized or customized items may not be eligible for return unless there is a manufacturing defect or error on our part.
2. Return Process:
- To initiate a return, please contact our customer support team through our website or email within the specified return period.
- Provide your order details, reason for return, and any supporting information or images if necessary.
- Once your request is approved, we will provide you with a return shipping address and further instructions.
3. Return Shipping:
- The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
- We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Process:
- Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the return is approved, we will process the refund to your original payment method within [X] business days.
- Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
5. Non-Returnable Items:
- Certain items may not be eligible for return due to hygiene reasons or other restrictions. These may include but are not limited to: intimate apparel, swimwear, earrings, and perishable goods.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide relevant details and images of the damaged or defective item.
- We will arrange for a replacement or issue a refund, depending on product availability and your preference.
Please note that this return/refund policy applies to purchases made directly from Click For Discount. If you have purchased our products through a third-party retailer, please refer to their respective return/refund policies.
Shipping Policy:
1. Processing and Handling:
- After receiving your order, we strive to process and ship it within 30 business days.
- Please allow for additional processing time during peak seasons or promotional periods.
2. Shipping Methods:
- We offer standard shipping options for domestic and international orders.
- You can choose your preferred shipping method during the checkout process.
3. Shipping Costs:
- Shipping costs are calculated based on the total weight of your order and the shipping destination.
- The shipping costs will be displayed during the checkout process before you confirm your order.
4. Estimated Delivery Time:
- The estimated delivery time will depend on the shipping method selected and the destination.
- Please note that delivery times may vary due to customs clearance, holidays, or unforeseen delays beyond our control.
5. Tracking Information:
- Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
- You can track the progress of your shipment through our website or the carrier's online tracking system.
If you have any further questions or require assistance regarding our return/refund or shipping policies, please don't hesitate to contact our customer support team. We are here to help!